Return, Replacement & Refund Policy

Since our products are made to order, each product is created specifically for your order. Because of this, returns and refunds are limited to the situations described below.

1. Product Arrives Damaged

If your product arrives damaged, you must inform us within 48 hours of delivery.

Please contact us with clear photos and/or videos showing the damage. This helps us review the issue and arrange the appropriate resolution.

For damaged products, we offer a replacement only. Refunds are not available.

Once the damage is verified, we will arrange a replacement for you.

2. Wrong Product Delivered

If you receive a product that is different from what you ordered, you must inform us within 48 hours of delivery.

Please share clear photos and/or videos of the product you received along with your order details.

We will rectify the issue and send you the correct product.

You will not be charged for correcting an error made by us.

3. You Don't Like the Product

We understand that sometimes a product may not be what you expected once you see it in person. Since our products are made to order, returns in this situation can result in a significant loss for us.

However, we may accept such returns as an exception, subject to the following conditions:

• The product must be returned in its original condition.

• The customer is responsible for the return shipping cost. This cost will be deducted from the refund.

• The customer must ensure that the product is packed safely and securely to prevent damage during return shipping.

• Once the product reaches us, we will inspect its condition.

• If the product is received in acceptable condition, we will process the refund after the inspection.

• If the product is damaged due to inadequate or improper packaging during the return, the refund may be reduced or declined depending on the extent of the damage.

• Ceramic wall plates are not eligible for refunds. 

Important

Because every product is made to order, change-of-mind returns are not a standard return option and are considered only on an exceptional basis.

For damaged or incorrect products, the 48-hour reporting period is mandatory. Please inspect your product promptly after delivery and contact us within this timeframe if there is an issue.

How to Contact Us

To report a damaged or incorrect product, or to request a return under the conditions above, please contact us with your order number and the required photos/videos.

Our team will review your request and guide you through the next steps.